Frequently Asked Questions

Can I order a cake?

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Of course! 

When did you need it for? 

What is the event-type? 

How many people are you trying to feed? Did you have a theme? Did you have a color scheme? 

What flavor did you want the cake to be? Did you want a specialty filling in the cake? Send us some pictures of what you like and let's get that cake order started! We are a cake shop, after all! 

How much notice do you need?

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We need AT LEAST 2 weeks notice for ALL custom cake orders, 3+ weeks notice on custom sugar cookies, & 2 months notice on cakes to feed more than 150 people. If you know you have an event -the sooner you place your order the better! 

Your order IS NOT CONFIRMED until we have payment in full.


All orders placed with less than 7 days notice will incur a Rush Charge. 

Can I schedule a tasting?

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Of course! For our couples looking to tie the knot there's a $15 tasting fee (to be paid up front) that will be put down as your "first deposit" if you book your cake order with us. If you would like to schedule a tasting for an event other than a wedding there is a $20 tasting fee that does not go towards the price of your cake. If you would like to try our cake without paying for a tasting or purchasing an entire cake -try our cupcakes! Traditional flavors start at $2.25 in the bakery!

Do you make everything on-site?

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Our Custom Cakes/Cupcakes/Brownies/Sugar Cookies/Bars are all hand-decorated and baked fresh on-site.  We've got a small kitchen back here but we do everything we can! There are a select few bakery items we sell that we have brought in from other bakeries in Massachusetts. We made the decision to sell these items based on their popularity with customers when we first opened and during taste testings.  Rest assured -everything is fresh and delicious! 


Please feel free to ask us any questions you may have! We bake everything here with extra love! We even make our vanilla from scratch with fresh vanilla bean pods from Madagascar! 

Do you give discounts for bulk ordering?

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We do not offer discounts for bulk ordering. Whether you buy 5 or 50 - our sweets are the same price. We're not industrialized enough to offer large discounts -machines don't roll out your cookie doughs or bake your cupcakes, we do it by hand. Each item you buy here has extra love baked in -you can tell by the flavor! If you're willing to sacrifice some love and the taste of some seriously BOMB vanilla bean paste -we would be more than happy to refer you to a local wholesale bakery with cheaper prices! We do offer special discounts for certain holidays and run giveaways if you're looking for a chance to win some free cake (who isn't??)! 

Why do you have a 4% surcharge for cards?

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Card Associations (Visa, Discover, MC, AMEX) charge fees for the services they provide -this includes an interchange fee (usually 2-5%) and a fixed fee for each transaction. We also get charged monthly by the Company we rent the machines from.  These are not fees my employees or I see or collect. These fees we pay allow you the privilege of using a credit card. While this may be the way of the world -I do believe we can work around this and support small businesses in a more informed way. The less fees we pay, the less we can charge for our products. Win-win! With that being said,  we're currently working on getting a PayPal or Venmo option up that will allow a lot of people to avoid paying a fee if they do not have cash on them. There is also a bank just across the street that's managed by a super friendly group of people! Go say hi!  #supportlocalbusiness 

Do you offer Allergy Friendly Cakes?

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The Cake Diner is not a nut free-bakery. While we do our best to accommodate any orders for our nut-free friends, we warn that there is always a chance for cross contamination. We use the same ovens, tables, utensils, and work spaces that tree nuts and peanuts are located/worked with. We do take precautions but we advise you use your best judgment based on how severe the allergy may be when placing your cake order or other custom orders. 

The Cake Diner is also not a gluten free, dairy free, or vegan establishment. While we do go that extra mile to make our yummy treats available for our allergy-cautious diners, we cannot guarantee that there hasn’t been cross contamination. As stated above, we do not have a separate work area for these items -we are simply extra careful in baking your sweets! 

What happens during Cake Pick-Ups?

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BEFORE YOU LEAVE THE HOUSE:

Please make sure your vehicle is appropriately prepared! If you’re picking up a 2 or 3 tiered cake, it is almost guaranteed that you will not have a box that closes. Because of this we recommend cleaning out your car. Make sure there is no animal hair/dust/sand present and that you have a flat surface to put the cake on. The cake CAN NOT go on the seat of your car. It needs to be on the passenger side floor with nothing on the seat above or in an empty trunk. 

PICKING UP YOUR CAKE: 

Hold the box from the bottom, not from the sides.  If you press your hands into the side of the box for grip it is likely that you will ruin the frosting on the sides or cause the cake board  to flex/ripple the sides of the frosting. 


Once the cake leaves The Cake Diner, refunds/credits will only be given with consideration to cake flavor and filling. Sufficient documentation and 80% of the product must be brought back to us in order to receive a refund.

Do you offer Cake Deliveries?

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Yes we do! 

The flat rate for local Raynham and Taunton deliveries is $50. That rate is subject to change based on day of the week, time, cake order size, & set-up requirements, etc. Delivery is available anywhere in South Shore Massachusetts, Cape Cod, or Rhode Island depending on distance from the bakery.

It is required that you give us an exact address of the venue that you would like us to deliver to. While there may only be one “Easton Country Club” in MA, we still need to know that they’re located at 265 Purchase Street in Easton -you just never know how wrong some things can go and being unfamiliar with an area can be very stressful for our drivers! 

Upon delivery, we ask that someone be on site to confirm the cake arrives in good condition and has a table to go on/ walk-in cooler readily available. 

We do not advise delivering the cake more than an hour before the event is going to begin. With that being said, if the cake isn’t being served until 11 PM and your party starts at 2 PM, it is very highly recommended that you keep the cake in a fridge on site and take it out closer to the serving time. The Cake Diner is not responsible for any cake casualties that occur once we leave the venue. 

How should I store my cake?

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Once you pick up the cake, we suggest refrigeration as the best route to go. Not only will this make the cake easier to cut and serve, it will insure that the frostings, fillings, and any decor added will not melt. With this being said, an overly moist refrigerator will cause the cake to melt and/or bleed colors. The same will occur if the cake is switched between warm and cold areas. Please also take care to remove any items with strong smells that may be absorbed into the cake. 

We recommend calling and asking the dimensions of your tiered cake if you plan to pick up the cake a day early and store it in your refrigerator -looks can be deceiving and you could be getting a lot larger or smaller cake than you realize! When you take the cake out of the fridge to serve, take it out of the box and take a picture of it before you begin cutting/serving. Send it to us/tag us for a chance to be posted on our Instagram!

How do I go about cutting my cake?

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If you have a tiered cake we suggest starting from the top. Some people prefer un-tiering the cake before cutting, some people just go for it top to bottom! Many factors will contribute to how nicely your tiered cake will cut (temperature, filling, etc.). There will be dowels underneath and pushed through the top tier that you will need to remove before you are able to serve the cake (usually upon looking closely enough you can see where they are).

Taller cakes (3 layers+) will more than likely fall over 1/2 way through cutting. Because of this, we recommend having a plate nearby to "catch it" or leaning the cake over onto the board if you plan on only eating half. 

Would you be willing to do a collaboration with us or participate in a styled photoshoot?

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Of course!! Send us the details and let's be best friends! I've met some of the best vendors and small business owners since starting this sweet adventure and any opportunity to shop small, I'm there! Need other vendors? I've got lists for days! I love referring and collaborating with you all! After all, the only way to grow is to support each other!