Placing an order with us confirms that you have read and understand these policies.
The following information will cover design, refunds, change policies, and payment process!
Any questions can be e-mailed to email@example.com.
Online Cookie Sales
Cake Diner Cook Book
Cakes by Lorianna Cook Book
Gourmet Vanilla Extract Line
Recipe Blog with Tips/Tricks
Home Kitchen Certification
....and so much more!!
ARTISTIC FREEDOM POLICY/CUSTOM CAKES:
Cake decorators and pastry chefs, while all very talented, all have different decorating techniques. That is because each decorator/team member has their own unique touch added to each product. Please understand that exact replicas of cakes are not a specialty of ours -each cake is it’s own unique masterpiece. That's why we refer to ourselves as a custom cake bakery. "I want this exact replica" is no phrase any artist wants to hear.
With that being said, we typically ask our customers to provide a few pictures of cakes they like so that we may get an idea of what they’re looking for -their vision. From there we choose design elements from each cake and build something specific for each event/theme.
When a custom order is placed, an agreement is made that says you are comfortable giving our decorators the artistic freedom required to create your special cake. These same parameters apply for any custom cupcakes as well.
EDIBLE IMAGE SCANS:
If you are looking to place an order for a cake with an edible image on it, the image must be provided to The Cake Diner via e-mail at firstname.lastname@example.org.
Unfortunately, we can not remove watermarks. Please be sure to zoom in enough to know if there are lines/words over the image you send us. If the integrity/cake design is compromised by the quality of the image provided, we will choose a different but similar image for your cake.
The largest size image we can print at this time is 7.5 x 9.
COLORS (matching & color changes explained):
If you are looking for a specific color to be matched, your cake will be as close to the color we see as we can get, we assure you!
If you are looking to place an order for a cake with a dark background color, we typically advise against this. While it is do-able, we warn of the following:
While the frosting stiffens in the fridge so your cake is stable for transport, the colors get even darker, sometimes even looking black (navy, dark purple). They also streak and look runny. Because of this, we cannot 100 % guarantee the dark shades to be exactly the color you would like. We also warn of the party guests’ mouth’s being stained for quite some time. Overall, we recommend choosing a lighter color background (white or ivory) and using darker accents instead. We do have the option of covering your cake in fondant as an alternative but that incurs an additional cost separate from the traditional buttercream.
MTV 80s Theme Custom Edible Image Cake!
For all orders, we require payment in full at least 1 month in advance.
Less than 3 Days Notice will result in a cancellation fee on top of the non-refundable deposit. We will issue the remainder of your paid balance back to you in the form of a credit.
The Cake Diner does not offer refunds for our products. Any problems/discrepancies with a product after it has been delivered must be documented with photos and saved/given back to me so I can further inspect the problem. Credits will not be given without the above proof. Store credits and refunds will not be discussed with anyone who did not personally order or purchase the item.
Note: A mistake is not that you simply "did not like" the way something tasted or looked. A mistake is a deviation from the order specifications as listed above or a serious flaw with product consistency. Please let us know if there are any serious inconsistencies in our products from day to day -the more we know the more we can grow! Thanks so much!
3 Tier Wedding Cake with Fresh Flowers that went to Boston, MA